1. How do I get my new prescriptions filled?
If this is your first time ordering, fill out the new member enrollment form, include payment for your co-pay and your new prescriptions with the main participant's identification number on the back and mail to Integrated Home Mail Order Services - P O Box 369, Boys Town, NE 68010.
2. I have an existing prescription; can I transfer it?
As long as there are refills remaining, we will make every effort to transfer your existing prescription, however, you could experience delays. If it is possible, sending a new prescription is the quickest way to receive your medication, since it can be processing immediately. To transfer an existing prescription to Integrated Health Mail Order Pharmacy, please contact the pharmacy staff at 800-633-7928 and a member of the pharmacy staff will provide you with further instructions.
3. How do I file for direct reimbursement?
Send the form you received in your package to HealthFirst Rx Solutions.
4. HealthFirst Rx Solutions is the name on my card. Who is Integrated Home Mail Order?
HealthFirst Rx Solutions is your Pharmacy Benefit Manager (PBM). The administration is performed by N.P.S. or Pharmaceutical Technologies, INC (PTI). These are names you will see on your ID card and addresses for the mail order function. PTI/NPS is located in Boys Town, NE. HealthFirst Rx Solutions is located in Tyler, Texas.
5. How many refills can my doctor write for?
If your prescription is written for at least a 90-day supply, your doctor may write for 2 refills, which will supply you for one year. Controlled drug prescriptions, however, can only be refilled once since they will expire 6 months from the day they are written.
6. When will I receive my medications?
Your order will be processed within 3-5 business days of receipt. Please allow 14-21 days from the date you mail your order until you get your medication. This allows for normal postage delivery time.
7. Do I have to fill out a form with every new prescription?
No form is required with new prescriptions after the initial order. You just write the identification number of the main participant on the back of the prescription and mail it to Integrated HMO Pharmacy Services - PO Box 369 Boys Town, NE 68010 with your form of payment.
8. Can I phone in my refills?
Absolutely. Have your rx number (found on your bottle or prescription reorder form) ready and then call 1-800-633-7928; or you may leave a message with the prescription refill center and your order will be processed.
9. Where do I find my rx number?
You rx number can be found on your prescription reorder form, your invoice, or in the upper left hand corner of the label on your medicine bottle.
10. Why didn't I receive my order all at the same time?
Most plans require that the member uses between 65% and 75% of their last refill before they will allow us to refill that prescription. This could be why you received your order in two shipments. If it is too early to fill one of your prescriptions, you will be notified and we will fill it on the earliest date allowed by your insurance provider.
11. What drugs are covered?
Integrated HMO Pharmacy does not determine what drugs are covered by your plan. If a situation occurs in which a drug is not covered, you will need to contact the National Pharmaceutical Services Customer Service Center at 1-800-546-5677 and they will answer any drug coverage or copayment questions that you may have.
12. What if I have a question about my medication?
Call 1-800-633-7928. A pharmacist will be happy to answer any questions you have about your medication.
13. Can my doctor call in my new prescription?
Absolutely. Your doctor may call our toll-free number to call in a prescription. The only exception would be controlled drugs. Some of these medications require a new original prescription.
14. How long are my prescriptions good for?
Most prescriptions expire one year from the day they are written. Controlled drug prescriptions expire 6 months from the day they are written.
15. Do I need a new prescription every time?
If your prescription has refills remaining, you do not need a new prescription every time. It's a good idea to request that your doctor write your prescription for the maximum days supply plus three (3) refills. This should supply you for a year. (Exceptions would be controlled drug prescriptions, which cannot be refilled or expire six months from the day they are written.)
16. Can I fax you my original prescription?
No. However, prescriptions may be faxed from the prescribing physician's office.
17. Does my rx number ever change?
Your prescription is assigned a new rx number every year or if you send a new prescription for the same medication, or if the dosage or directions on your medication change.
18. Do you send my refills automatically?
No. We don't assume that you will be continuing on this medication. You must mail in your prescription reorder form or a brief letter stating the rx numbers or the name of the medication that you need refilled.
19. If my prescription is out of refills, can you call my doctor?
Yes. We will make every effort to obtain approval from your doctor to refill your medication. Please be aware that you may experience delays if we have difficulty contacting your doctor.
20. How do I pay my copay?
You may pay by check or money order made payable to Integrated HMO Pharmacy Services or you may use Visa or MasterCard.
21. Who decides my copay?
Copay, as well as maximum days supply is decided by your plan sponsor or employer.
22. Do I pay for shipping?
No. All orders are shipped courtesy of Integrated Pharmacy Services through the US Postal Service or United Parcel Service. You may however select a special shipping method such as priority or overnight shipping at your expense.
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